Customer service
From a customer-focused culture to formalized implementation of the Quality policy
A top priority for the Chauvin Arnoux Group, customer satisfaction lies at the heart of our day-to-to-day concerns as it is both the reason for the company's existence and a prerequisite for its long-term survival. After more than 120 years in business, Chauvin Arnoux continues to demand quality in its product and service offering, quality in individual relations and quality in its dialogue with customers.
Quality of its offering and service
When the company was founded in 1893, quality was one of the requirements stipulated by the founders. The regulations and standards established throughout the 20th century and the current century are simply additional milestones in this process which the Chauvin Arnoux Group fully supports. Involvement of the personnel and an approach based on listening to customers are key elements for the success of our quality approach, which is now backed by the ISO standards.
In this context, Chauvin Arnoux, like the Group's other brands Enerdis, Manumesure and Pyrocontrole, is an accredited training organization. They organize training courses in electrical measurement, testing and energy performance. Assistance in implementing measuring instruments and equipment and auditing of installations in industrial environments are also proposed.