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(as of 01/2024)



  • The present general terms of sales cancel and replace the conditions previously applicable and govern relations between the company CHAUVIN ARNOUX (hereinafter referred to as "we" or "our company") and its customers (hereinafter referred to as the "customers").


  • Any order from the customer and any sale to the customer causes its compliance with the present Terms of Sale, except in the event of a dispensation expressly accepted by our company. The customer thus declares that it accepts, expressly and without reservation, the present General Terms of Sale which shall take precedence over any other document drawn up by the customer or any other structure related to the customer, with the present General Terms of Sale constituting the sole basis for commercial negotiation in compliance with the provisions of the French "Code de commerce" (commercial code). The present general terms of sale shall apply even if the customer makes reference to other general terms and conditions in its documents and particularly to its own general conditions of purchase.


  • Any other document issued by our Company, and particularly catalogues, flyers, or advertisements, shall only have informative and indicative value. The prices and diverse information indicated in the Company's catalogues and other documents are provided purely as an indication; our Company can only be contractually committed in the event of an order confirmed by our Company in accordance with the stipulations of Article 4 of the present General Terms of Sale.


  • The fact that one of the parties does not invoke at a given time any one of the provisions of the present general terms of sales shall not be interpreted as meaning that it shall not invoke them subsequently. The cancellation of a clause in the present General Terms and Conditions shall not affect the validity of the whole. In the event of a contradiction between the stipulations of the specific conditions figuring on the quotations from our Company, it is agreed that the latter shall take precedence over the former. Acceptance by the customer of a quotation issued by our Company implies acceptance without reservations by the customer and its full compliance with the present General Terms and Conditions.


  • The customer expressly acknowledges our Company's right to mention its status as the customer's supplier for advertising purposes. Our Company shall thus be free to include in its advertising documents or to indicate to any third party the corporate name or any other distinguishing mark after fulfilment of the order. In this context, our Company shall nevertheless refrain from any acts liable to harm the customer's image or reputation..


  • As an independent enterprise, our Company reserves the right to subcontract all or part of its contractual obligations.


  • The version of the present General Terms and Conditions in the French language shall take precedence over any translation which may be made of it.




Unless a stipulation to the contrary has been agreed between the parties, any studies and documents of any type provided or sent by us shall remain under our full ownership and must be returned at our request. Whatever the circumstances, they cannot be communicated or executed without our written authorization.




The customer incurs an obligation of information with regard to the company and undertakes to send the company any documents or information useful for fulfilment of its contractual obligations.


The customer undertakes in particular to transmit to our Company all the necessary information to enable us to draw up a quotation, if such is the case..


Our Company considers all the information communicated by the customer to be sincere and provided in good faith and the customer undertakes to inform our Company, in writing and as soon as possible, in the event of modifications to any of that information. In this context, the customer remains responsible for the content and accuracy of the information which it transmits to our Company and shall indemnify our Company and hold it harmless in the event of any legal action which might stem from the aforementioned information.




  • The customer must send its order to our Company in writing, specifying the references and quantities required. The contract shall only be deemed to be concluded after explicit acceptance of the customer's order in writing by our Company, as materialized by the dispatch of an acknowledgement of receipt for the order.


  • Due to the administrative costs resulting from it, any order must concern a minimum amount deliverable in a single operation and to a single location. Unless stipulated otherwise, this minimum amount is set at €250 ex-VAT, net price. Any order for an amount less than the minimum amount which may be accepted by our Company shall be subject to a surcharge to cover the administrative and order processing costs. These costs correspond to a flat rate of € 40 ex-VAT, unless stipulated otherwise.


  • When a quotation is drawn up by our Company, it constitutes the declarations modifying and/or completing the present general terms and conditions. The quotation includes the designations of the products and any equipment, services and documents (declaration of conformity to the order, verification certificate, calibration certificate, etc.) proposed for sale to the customer by our Company on the basis of the request stated by the customer. In the event of acceptance, the customer shall be responsible for sending the order duly signed with reference to the quotation and, depending on the circumstances, accompanied by the down payment. Whatever the circumstances, the contract shall only be deemed to be concluded after express confirmation in writing from our Company, as materialized by the dispatch of an acknowledgement of receipt for the order.


  • The order acknowledgements sent by our Company shall specify the estimated dates of delivery while indicating that these are the dates when the products will be shipped from our Company's warehouses. Whatever the circumstances, the conditions stipulated on the acknowledgements of receipt of orders from our Company fall within the scope of this contract.


  • Unless stipulated otherwise, any order (whether it is the subject of a quotation or not) concerning a sum greater than 8,000 Euros ex-VAT must be accompanied by a down payment of 30% of the sum ex-VAT. In this context, the contract shall only be validly concluded as of the settlement of this down payment. Otherwise, the request is cancelled ipso jure and our Company shall not be contractually committed to the customer.


  • Unless otherwise stipulated, the quotations drawn up by our Company are only valid for 30 days after their issue date. Once this deadline has passed, our Company's commercial proposal shall be considered null and void. The customer must therefore request a new proposal.


  • Notwithstanding the above, in the event of an order to be delivered outside metropolitan France, the customer is responsible for providing our Company before delivery with proof of opening of documentary credit if this payment method is required. In the absence of such proof and more globally if the customer does not respect its obligations, our Company shall have the right to suspend or cancel the orders concerned, after formal notice without reply within 30 calendar days, without prejudice to any other remedy.


  • Acceptance of the order is subject to the limit of a ceiling on outstanding payments set by our Company. Above this ceiling, the customer will only be delivered subject to payment before shipment of the products and/or the implementation of payment guarantees defined by our Company. Acceptance may also be subject to specific conditions of payment and/or guarantee in the event of previous payment delinquency by the customer.


  • At the customer's request, our Company may propose in its quotation the provision of services and/or documents in  addition to supply of the products (declaration of conformity to the order, verification certificate, calibration certificate, etc.). Otherwise, these services and documents will not be provided. These services and documents which may be proposed to the customer are provided when the products are delivered.


  • - No total or partial cancellation or quantitative or qualitative modification of a confirmed order may be accepted without the prior written agreement of our Company. Any changes requested by the customer may, if expressly accepted by our Company, give rise to an increase in the agreed prices. They may also determine new delivery times. If the customer cancels the order, any deposits paid shall be definitively acquired by our Company as provisional compensation, without prejudice to any damages to be awarded.




The specific products manufactured according to the specifications agreed between the parties and corresponding to the customer's specific requirements shall be the subject, if necessary, of a specifications document drawn up jointly by the parties according to the information transmitted by the customer. In this context, the customer undertakes to provide our Company with enhanced information and undertakes to send our Company any useful document or information concerning the definition of its requirements and these specifications. This information must be sufficiently explicit to enable our Company to implement the specifications and supply products that meet the customer's requirements.


Our Company is not responsible for checking the information supplied by the customer and shall not under any circumstances be held liable for errors attributable to the customer or originating from information or documents transmitted by the customer. Any modifications to these specifications must be approved by both parties within a reasonable period of time. Whatever the circumstances, any changes to the specifications require our Company's approval and may give rise to a modification of the pricing conditions and lead times agreed initially.


These products shall be manufactured and/or conditioned by our Company, in accordance with the conditions agreed between the parties (and the specifications, if relevant).




Unless expressly agreed otherwise by our Company, deliveries are governed by the following stipulations:


-             for deliveries in metropolitan France, delivery is performed by shipment to the agreed location by our Company. In this respect, organization of the delivery, including in particular the choice of the carrier, is handled by our Company. For these deliveries, the transfer of risk of the products to the customer takes place as soon as the products are handed over to the customer or its authorized representative at the agreed location. Transport operations are therefore carried out at our Company's risk, with the customer handling unloading and subsequent operations (storage, handling, marketing, etc.) at its own risk. Delivery is deemed to have taken place upon signature of the delivery note or any other equivalent document.


-             for any delivery or shipment in Metropolitan France, the transportation and packaging expenses shall be invoiced in addition to the price of the products, either at a flat rate according to the applicable scale mentioned in our quotations and our acknowledgements of receipt of orders, or at their real cost.

-             For deliveries outside metropolitan France, the EX WORKS Incoterms® 2020 shall be applied unless stipulated to the contrary on the acknowledgement of receipt.

  • The delivery dates and times specified by our Company are given purely as an indication; they are not binding on our Company, which will nevertheless endeavour to respect them as far as possible. Consequently, and notwithstanding any reservations appearing on the order form, exceeding the delivery time shall not give rise to damages, deductions or cancellation of the contract and/or refusal to deliver the products ordered, except in the event of gross negligence on the part of our Company. In any event, any penalty that the customer may consider applying to our Company must comply with the stipulations of article 7 of these general terms and conditions. In any event, delivery on time can only take place if the customer is up to date with its obligations towards our Company.


  • If the customer does not comply with its contractual obligations, our Company reserves the right to suspend execution of the order.


  • We reserve the possibility of making partial deliveries with corresponding invoicing.


  • In the event of temporary or permanent unavailability of the products ordered, particularly if due to default by a supplier, our Company shall notify the customer as soon as possible and shall specify in particular the date when it will be possible to fulfil the order. Our Company may also offer the customer a product of comparable quality.


  • The customer is responsible for handling acceptance of the products. It must therefore be present or represented at the location and time of delivery. Acceptance of the products is performed by the customer or its authorized agent, under the customer's responsibility.


Delivery is deemed to have taken place upon signature of the delivery note or any other equivalent document.


If shipment or availability of the order is delayed for a reason within the control of the customer, the order shall be stored or handled at the customer's expense and risk, after notification to the customer, with our Company declining all subsequent liability for this delay which, by express agreement, shall never give rise to compensation. In the event of non-compliance with the customer's contractual obligations, our Company reserves the right to suspend execution of the order.


  • In all cases, on receipt, the customer must date and sign the delivery note (signature and stamp). The number and the condition of the products must be checked by the customer or its authorized agent. In the event of damage, shortage or delay, it is the customer's responsibility to immediately note clear and precise handwritten reservations on the carrier's delivery slip in accordance with the provisions of Article L. 133-3 of the French Commercial Code. To be deemed clear, the reservations must indicate the product designations, their exact references and the quantity affected by damage and/or shortage. The indication "subject to unpacking" or any similar wording which does not expressly state the anomaly observed cannot be interpreted as a clear handwritten reservation. The customer must also notify our company of its protest by registered letter with acknowledgement of receipt within 14 working days following receipt of the products, and whatever the circumstances, before any resale of the products. The customer must allow our Company every facility to proceed with the observation of these defects or anomalies and must provide any justification as to the reality of the defects or anomalies observed. If these clauses are not complied with, the delivery will be considered as conforming to the order and no dispute concerning the conformity of the products will be accepted.


  • - No supplies may be taken back or exchanged without the prior written agreement of our Company. Under no circumstances may the return of goods without this agreement, even if they are received by us, give rise to the presumption of such an agreement.




Any penalty for non-fulfilment of contractual commitments (delays, shortages, non-conformity to the order, partial delivery, packaging defect, contestation of conditioning, etc.) that the customer may consider applying to our Company must comply with the stipulations hereinafter. Otherwise, no penalty can be applied to our Company.




If penalties have been agreed between the parties in the event of non-compliance with an imperative deadline, the contract must include a sufficient margin of error for the volume of deliveries planned.


The customer is prohibited from automatically deducting from the amount of our Company's invoices any penalties or discounts corresponding to non-compliance with a contractual commitment. In this respect, the customer may not issue a debit note, invoice penalties or deduct penalties or discounts of any kind by offsetting. Furthermore, no penalty may be applied to our Company in the event of late delivery due to force majeure as defined herein.


The application of any penalty by the customer must comply with the procedure described hereinafter. Any penalty must thus be preceded by a penalty notice sent by the customer. When sending a logistical penalty notice, the customer must, at the same time, send proof by any means of the non-compliance observed and of the loss suffered. Our Company must then benefit from a reasonable period of at least 30 days to verify and, if necessary, contest the reality of the grievance invoked by the customer. If the client fails to comply with the above rules, no penalty can be imposed on our Company. No penalty can be imposed for non-performance of contractual commitments that occurred more than one year previously. In any event, the customer cannot require our Company to pay the penalties within a period that is shorter than the period stipulated for payment of the prices of the products.



The products are sold by our Company to the customer according to the tariff schedule in force on the day of the order. The applicable tariff schedule may be revised by our company at any time.


In the case of quotations drafted by our Company, the agreed prices are those indicated in the quotation, subject to its validity.


Unless stipulated otherwise, the prices are firm, stipulated in euros and exclusive of VAT.


These prices do not include the costs of transportation, packaging, customs, insurance or any other incidental fees and expenses  which are payable by the customer. All the costs, fees and taxes which our Company may be led to pay on behalf of the customer will be re-invoiced to the customer.


Unless stipulated otherwise, the prices are payable within 30 days of the invoice date.


  • For orders intended for delivery outside metropolitan France, our Company reserves the right to define a particular method of payment due, as indicated on the quotation and reminded on the order acknowledgement..


  • The obligation to pay is fulfilled insofar as the amount in euros is definitively credited to our Company and no discount will be applied for early payment. Failure to pay on any one of the due dates will result in the forfeiture of the term, and the other due dates will become immediately payable, even if they have given rise to bills of exchange, and this without any prior procedure or formal notice, the occurrence of the due date being in itself equivalent to formal notice within the meaning of article 1344 of the French Civil Code. In the event of non-payment or late payment on the due date, the customer will be liable as of the day following the due date, in accordance with article L 441-10 of the French Commercial Code, to pay a penalty for late payment, calculated by applying an interest rate equal to 3 times the legal interest rate to the total amount still due. The customer will also be liable for a fixed indemnity for collection costs of forty (40) euros. If the actual costs of collection and litigation incurred by our Company (in particular collection company, bailiff, lawyer, court action) exceed the amount of this fixed compensation, the customer will be liable for the additional costs incurred and justified. The corresponding invoice will be sent to the customer.


The customer expressly undertakes to inform our Company of any financial difficulties, in particular if enforcement measures are threatened or implemented.


If the customer's financial situation deteriorates, our Company reserves the right, before any execution or in the event of partial execution of an order, to demand advance payment or guarantees.


In the event of non-payment of a due invoice, our Company shall be entitled to suspend or terminate, after prior formal notice, all orders in progress, without prejudice to any other course of action. In particular, our Company may apply the retention of title clause set out below.

  • No offsetting may be performed between sums owed to our Company by the customer and any sums owed to the customer by our Company.


  • No discount, rebate or payment for services provided by the customer shall constitute an acquired right for the future, despite previous agreements. Any price reductions granted by our Company are only applicable if the customer is up to date with its obligations towards our Company and if there are no disputes between the parties.


  • In the event of a change in the customer's situation, and in particular in the event of death, incapacity, dissolution, modification of companies, mortgaging of its buildings, pledging of its business, etc., we reserve the right, even after partial execution of an order, to demand guarantees, to cancel the balance of orders registered in the name of the customer in question, and to invoke the aforementioned cancellation and retention of title clauses. In addition, such events shall render the sums due immediately payable, regardless of the conditions previously agreed.


Any change in taxes and customs duties levied may be reflected in the price if these taxes and duties are borne by our Company.


The applicable VAT rate is the rate in force at the time of invoicing.


•        - Our Company retains ownership of the goods sold until effective payment of the full price in principal, costs, interest and incidentals by the customer. In the event of non-payment, our Company may demand by registered letter with acknowledgement of receipt the return of the products at the expense and risk of the customer, without prejudice to any other course of action. The customer will also bear any legal and judicial costs. These provisions do not prevent the transfer to the customer of the risks of loss and deterioration of the goods sold, as well as any damage they may cause, in accordance with the terms and conditions set out in these general terms and conditions.

  • The delivery of bills of exchange or any other instrument creating an obligation to pay does not constitute payment.



Unless otherwise stipulated, our Company grants a warranty under the conditions set out in this article (hereinafter referred to as the "Warranty"). If this Warranty is not granted (or is excluded), the customer is informed that all costs relating to the interventions described below will be borne by the customer.


This Warranty is granted exclusively on the products sold and does not cover software, consumables and software.


This Warranty is indicated in the User's Manuals of our products. The User's Manuals are accessible on our Company's website.


Equipment supplied by our Company but manufactured by third parties is excluded from the Warranty. Depending on the case, this equipment may be covered by a warranty granted by the supplier concerned, without any involvement of our Company in this respect.


The beneficiary of the Warranty is the user of the product. It may thus be our Company's customer if he/she is the user. It may also be the third party to whom our Company's customer will resell the products, if the customer is acting as a dealer. Only the beneficiaries (hereinafter referred to as the "Beneficiary") as described hereinabove may benefit from the Warranty.


Under the terms of the Warranty, our instruments are guaranteed against any manufacturing or operating defect occurring during the Warranty period.


The purpose of the Warranty is repair of the products, under the conditions set out below. The purpose of the Warranty is exclusively to cover:


-             the costs of repairing the products;

-                labour costs and the cost of returning the products to the Beneficiary , to the exclusion of any other expenses.


Our Company does not bear the cost of sending the products. In this respect, products are sent to our Company at the expense and risk of the Beneficiary.


Our Company is free to determine the conditions of repair, which may extend from repair to replacement of all or part of the product concerned.


The costs of operations in the context of our Warranty shall not under any circumstances  exceed the price of the product invoiced to our Company's customer. It is understood to apply to normal use of our instruments.




The Warranty expressly excludes damage and/or costs caused by :


-                normal wear and tear of the products ;

-                wear and tear and/or damage due to bad weather and/or circumstances beyond the control of our Company and their consequences (floods, storms, fire, etc.);

-                negligence on the part of the customer or a third party or failure to comply with the recommendations for storage, assembly, maintenance or use of the products (as specified on the product datasheets, assembly or user instructions or in the recommendations sent);

-                any modification without prior written authorization from our Company;

-                failure to comply with regulations;

-                damage and/or faults resulting from installation and assembly operations;

-                damage and/or faults not attributable to our Company.

-                The Warranty applies subject to full payment by our Company's customer of the invoice issued by our Company for the sale of the products. Consequently, in the event of non-compliance with the payment deadline specified in our Company's invoice, the Beneficiary may not benefit from the Warranty.

Except in the event of gross negligence, the Warranty constitutes the sole liability of our Company towards the customer and the Beneficiary in the event of product defects. As our liability is strictly limited to the outright replacement of defective parts of our equipment, the Beneficiary expressly waives any claim against us for damage or loss caused directly or indirectly.


The Warranty period for each product is set out in its User's Manual. The User's Manual can be viewed and downloaded on our Company's website. The Warranty period begins on the date of manufacture of the appliance concerned. In any event, the actual duration of the Guarantee shall not exceed the duration stated in the User's Manual, extended by 4 months. Repair, modification or replacement of a part during the Warranty period shall not have the effect of extending this Warranty. The right to the Warranty expires prematurely in the event of inappropriate operations on the product.


To implement the Warranty, the following conditions must be respected:


-             the Beneficiary must contact our Company's sales department as quickly as possible following discovery of the defect(s) and, in any event, during the period of validity of the Warranty.

-             on this occasion, the Beneficiary will be asked for the product reference, its warranty number, a detailed description of the defect found and, if necessary, photographs and/or videos.

-             once the Beneficiary's request and the supporting documents have been received, our Company will send a returns voucher if the Company accepts the supporting documents.

-             it is the Beneficiary's responsibility to send the product, together with the duly completed returns form, to the address indicated on the form.


Should the defect observed by the Beneficiary not fall within the scope of the Warranty and/or does not comply with the conditions of application and/or is linked to a cause of exclusion from the Warranty, our Company shall notify the Beneficiary in writing. If such is the case, a quotation for repair or replacement payable by the Beneficiary may be drawn up by our Company.


For the requirements of the Warranty, the details of the sales agencies to contact are indicated on our Company's website.


Any repair covered by the Warranty during the Warranty period shall not extend the initial duration of the Warranty.




Our Company cannot be held liable for the choice of products by the customer.


Under no circumstances may our Company be held liable for errors attributable to the customer or originating in the information or documents transmitted by the customer, or for the harmful consequences of any decision taken by the customer or by a third party designated by the customer.


The products are sold by our Company for the normal use, purpose, characteristics and allocation of the products. Our Company shall not be held directly or indirectly liable for any different and/or non-conforming usage and/or usage under abnormal conditions. Storage, use and resale of the products sold by our Company shall be at the customer's own risk. The customer therefore undertakes to comply with the regulations in force applicable to the products, as well as any recommendations that may be sent by our Company and/or feature in the technical documentation for the products. It also undertakes to comply with all its legal and regulatory obligations towards its own customers, where applicable.


Whatever the circumstances, our Company cannot ever be held liable for defects and damage to the products resulting from abnormal or non-conforming conditions of use after their delivery.


In particular, our Company shall not be held liable for:


-             - normal wear and tear of its products

-             - damage or accidents resulting from negligence or poor supervision ;

-             - damage resulting from modifications, incorporations or repairs to the products;

-             - damage resulting from non-compliance with the instructions for use and maintenance specified in particular in the manuals supplied;

-             - damage resulting from failure to comply with maintenance and servicing obligations;

-             - damage to products subjected to abnormal conditions.


It is reminded that, except in the event of gross negligence, the Warranty constitutes our Company's only liabilities towards the customer in the event of defects in the products.


When the liability of our Company is incurred as a result of a fault on its part, compensation shall only apply to direct, personal and certain damage suffered by the customer, to the express exclusion of compensation for all indirect and immaterial damage and/or loss, such as financial loss, damage to image, etc. The amount of damages that our Company may be required to pay under the aforementioned conditions shall not exceed the invoice price of the products that are the subject of the claim. The parties agree that the prices quoted by our Company are in consideration of the present liability limitation clause.




The parties shall not be held liable for delays and/or defects in the fulfilment of one or more of their contractual obligations due to a case of force majeure. During the period of force majeure, fulfilment of the contractual obligations affected by the force majeure event is suspended and the affected party shall not be deemed liable.


Force majeure is any event that makes it impossible or manifestly more difficult to fulfil an obligation due to its unforeseeable, irresistible or external nature, two of these three criteria being sufficient to characterize force majeure.


The following are considered to be cases of force majeure: events such as wars, riots, fires, floods, natural disasters, bad weather (such as snow or ice) preventing travel, viruses, epidemics, pandemics, decisions (in particular administrative, prefectural or state decisions) to close all or part of our Company's premises or those of its suppliers and/or to restrict their activity (in particular due to health measures, confinement, etc.), social unrest, total or partial strikes, total or partial interruption of transport, paralysis of road or other transport routes, obstacles to travel, prefectural or state bans on travel, disruptions to the supply chain, etc., social unrest, total or partial strikes, total or partial interruption of transport, paralysis of road or other transport routes, obstacles to travel, prefectural or state traffic bans, disruptions to energy supplies, telecommunications and computer network blockages, absence or shortage of qualified personnel, shortage or shortage of raw materials and fuels or energy, change in regulations, delays or failure in the intervention of external service providers such as suppliers or sub-contractors. ... as well as any other event considered by law or jurisprudence to be a case of force majeure.


During the period of force majeure, no penalty can be applied to our Company.



The customer may only mention or use the trademarks or logos or any other intellectual property rights belonging to our Company with the express, written, prior authorization of the latter and in any event under normal conditions with regard to its activity. Our Company reserves the right to oppose, stop or claim compensation for any use that it considers unfair, constitutive of an act of commercial parasitism, or contrary to its image or to rights that it has granted.


The parties undertake mutually to respect the strictest confidentiality and undertake not to communicate to third parties any information or intelligence of which they may become aware in the performance of their obligations hereunder, except as required by law. They undertake to ensure that this obligation is strictly respected by their staff and agents.






Our Company is required to process the personal data of the customer's employees and representatives that it collects and processes in the course of its business activities (hereinafter referred to as the "Customer's Personal Data"). Our Company undertakes to process the Customer's Personal Data in accordance with the regulations in force concerning the protection of personal data and with its confidentiality policy, which is available on its website at This confidentiality policy forms an integral part of these terms and conditions. The customer undertakes to inform its staff working with our Company of the stipulations of this article.




The parties agree that these conditions and their consequences are subject to French law. Any dispute relating to the application and/or performance of the contract, the general terms and conditions, the Warranty and more generally relating to the relationship between the parties shall be submitted to the Commercial Court of PARIS (75), to which jurisdiction and competence are expressly assigned by mutual agreement, even in the event of multiple instances and/or parties or introduction of third parties. This jurisdiction will apply even in the event of summary proceedings and incidental claims.




In accordance with the provision of article L. 541-10-13 of the French Environmental Code, ADEME has assigned the following unique identifiers to our Company:


-             CITEO: FR232263_03QUQQ

-     SCRELEC: FR000352_0623HU

-             ECOSYSTEM: FR000352_050QWH